Returns Policy

Here at Trampa Boards Ltd, we endeavour to supply only the highest quality products with the best service available. However, for your peace of mind all purchases are covered by our 28 day exchange or refund promise.

If you are unhappy with the product in any way it can be returned to us following the steps outlined below.

We aim to keep the process as simple as possible.

Step 1: Print out and fill in a returns form explaining your reason for return or exchange.

Step 2: Enclose your returns form with the item you are returning and ensure the product you are returning is wrapped up securely.

Step 3: Return your item to Trampa Boards Ltd with a reputable courier service that can provide you with a proof of posting certificate.

Download our returns form here

A full refund or, if preferred, exchange of equal value is guaranteed for customers returning products within 7 days of delivery when purchased through the website or phone orders via the shop.

A full refund or, if preferred, exchange of equal value is guaranteed for customers returning unopened products, or items with a proven fault within 28 days of purchase or delivery.

If any exchange or refund is required then you should return the item to us, ensuring a copy of an email or confirmation.

Items must be returned by Recorded delivery and clearly marked for the attention of the Mail Order Dept.

We will not accept responsibility for lost parcels, or postal charges incurred when returning goods and we do have the right to refuse an exchange or refund, if we consider the goods have not been treated in accordance with the instructions provided with them.

• We will happily refund or exchange any item purchased here at Trampa Boards Ltd
• We make no charge for returns – there is no restocking fee
• Returned goods must be unused, in a saleable condition and in their original packaging
• All returns must have a completed returns form enclosed in the item
• We will credit the card we have on file as soon as the item is returned to us - the refund however may take up to 21 working days to appear on your statement due to the difference in bank transfer procedures.

If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.

If you have any problems please telephone us on +44 (0) 7735 905 83 (Mon - Friday, 10.00am - 6.00pm)

At Trampa Boards Ltd we pride ourselves in offering an excellent service.

Consumer protection regulations

The Consumer Protection (Distance Selling) Regulations 2000 provide a cooling off period and an unconditional right to cancel during that period.

The purpose of the cooling off period is to allow the consumer the opportunity they would have had in a conventional shop to examine the goods before deciding to buy.

The cooling off period begins as soon as the order has been made and ends seven working days after the day of receipt of the goods.

The Regulations require the consumer to send a notice of cancellation in writing, including fax or e-mail - a telephone call is not enough.

The cooling off period and the right to cancel do not apply to contracts for clearly personailised goods, and the supply of videos/DVDs if they are unsealed by the consumer.

Security

We use a comprehensive selection of the latest security measures to make sure your credit cards details are kept secure when ordering over the internet. Our Secure Server provider has never been intercepted by a third party or lost a single order.

As soon as you enter the payment process, every bit of information that is transferred between you and us is encrypted using SSL encryption. Even if data could be intercepted over the Internet it would be useless.

When you enter the payment area of our site, you will notice a small padlock on your browser. This normally appears on the top right or bottom right of your screen.

To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not.

Also look out for the sign of a secure web page, which can be identified by the URL (the web site address).

A standard page will begin with 'http://'. A SECURE web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device.

The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

It is a crime to purchase products with a false name or with the use of an invalid credit card. (An invalid credit card is one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use.) It is also illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that Trampa Boards will actively pursue and prosecute fraud offenders to the fullest extent of the law.

VAT refunds and BFPO

The minimum purchase value for VAT refunding is £50 excluding delivery, per order. To receive VAT refunding under B.F.P.O status, please enclose your 'certificate of entitlement' with each order. VAT Free shopping is available through Trampa Boards for non EEC residents.

B.F.P.O orders take from 5 working days to process. All VAT orders are processed at full UK rate with the VAT refunded by the same payment method used to order, in a minimum of 30 days after posting. AMEX cards excluded.

European / US and Worldwide Delivery

Prices shown in Euros are for guidance purposes only.

When purchasing - the total price will be shown in GB Pounds Sterling and this amount will be charged to your credit/debit card.

Your credit/debit card provider will convert this into your local currency at their normal rate. Any additional charges made by your card provider are your responsibility.

Trampa Boards prices include VAT at the UK rate, of which you must pay. There may be additional import or tax charges when shipping outside the EU.

International deliveries are shipped via Local couriers which link into UPS and are charged to you at cost price. The charge varies according to the weight and dimensions of the parcel, the service it is shipped on and its destination country.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from Trampa Boards

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details when ordering

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

At Trampa Boards Ltd we will NOT pass your details on to a third party.

If you have any questions/comments about privacy, you should email us.

Images, Colours and Descriptions

Although we endeavor to keep our pictures and descriptions up-to-date we do sometimes encounter some errors. All our pictures are intended as a guide only and descriptions are the main information supplied to describe a product - these should be used in preference to the picture. Please note that small variations do sometimes occur between the picture and what is supplied.

Please note that where a picture includes items other than those described - this is intended for presentation purposes and some items are NOT included unless the description states the items are included.

Whilst every effort has been made to prevent the true likeness of the products colours, variations may occur between different colour monitors and screen resolutions.

Telephone Enquiries +44 (0) 7734 905 883

Our staff can answer most of the questions you may have. If they do not know they will find out and get back to you.

Opening hours are between 9am – 7pm Mon- Sat 10am – 6pm Sundays

If we are unavailable to take your call you can leave a message and somebody will get back to you at the first opportunity.

You can visit the Factory by appointment only, however should you have any returns or wish to send any details to us please use the following address below:

Trampa Boards Ltd
PO Box 9538
Nottingham
NG2 2GQ
United Kingdom

If faulty goods are being returned, the items must be sent by Recorded delivery and clearly marked for the attention of the Mail Order Dept.

We will not accept responsibility for lost parcels, or postal charges incurred when returning goods and we do have the right to refuse an exchange or refund, if we consider the goods have not been treated in accordance with the instructions provided with them.